|About Us Ihkos Digital Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.|
Our Contact details:
Ihkos Digital Ltd
PO Box 2663, Coventry, CV2 3WB
Phone: 024 76267622
Fax: 024 76729855
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept credit card payments and you will be redirected to the secure RBS Worldpay website for collection of payment details.
We accept Visa, Mastercard, Maestro, JCB & Solo. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling Our standard shipppng rates fall into the following four categories for shipment to UK mainland only:|
When purchasing multiple items on the same order you will only be charged for the highest category item.
|Delivery Schedule We deliver your order right away. We will normally send your order to you in 5 business days, however please allow up to 28 days for bespoke items.|
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK 17.5% VAT is added. All website prices are VAT exclusive.|
|Credit Card Security When the order is placed you will be redirected to the secure RBS worldpay website for collection of payment details.|
|Guarantee All products on this website are guaranteed for a period of twelve months against defective materials & workmanship unless specifically otherwise agreed.|
|Reaching Us If you need to reach us, please email us using the link on the store page.|
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive. If you follow the fbelow steps you would be entitled to a full refund.|
1 Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within 7 working days from the day after you receive your goods.
2 As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation.
3 No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used, unless the product is defective and you are returning it for this reason.
4 Goods that are sealed or shrink-wrapped and this is removed can only be returned if they are defective.
5 No right of cancellation exists for downloaded goods or "softcopy" goods to which you, the customer has instant access to or use of, unless defective.
6 No right of cancellation exists for customised / personalised goods or goods that have been manufactured to a unique customer specification.
7 Please observe the following procedure for all returns to us:
7.1 On the back of your delivery note or on another piece of paper, (if you no longer have your delivery note), include your order number and the reason for the return.
7.2 If you are returning your product because it is defective, please state the defect or defects.
7.3 Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. Unfortunately we will be unable to issue a refund where the product is in an incomplete state.
8 If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.
9 You are responsible for paying any postage or shipping costs incurred when returning the product.
10 We recommend that all returns be sent by registered post, so that a record of the return is available for you.
11 We will not issue refunds for any items lost or stolen in transit to us.
12 Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.
13 If you fail to return a product to us, we may make arrangements to have the product collected from you. The cost of this collection will be passed on to you.
14 Unused products may be returned promptly by customers to the address listed below:
Ihkos Digital Ltd
PO Box 2663
15 Subject to the above, we will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product.
16 We will also refund the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery.